MTN Nigeria is now trying heavily to reduce congestion on their customer care line (180) and improving customer experience in the process by creating different avenues with which its customers can reach them in other to get their complaints and problems solved.
Some of this different avenues created by MTN and that are fully functional apart from their customer care line include their twitter handle page @MTNNG & @MTN180, their Facebook page, MTN self care service as well as MTN livechat through their website.
However, still in that vain, last few months, MTN launched a new platform on whatsapp from which its customers can easily reach them for assistance.
The New MTN Customer Care Numbers On Whatsapp
To chat with MTN customer care on Whatsapp, just add any of the below numbers to your contact list and the refresh your Whatsapp for them to appear on your whatsapp list.
Other Means Of Reaching MTN Customer Care Include;
By mail; firstname.lastname@example.org
Or you can just VISIT this page for more details http://www.mtnonline.com/about-mtn/contact-us